Skip to main content

Traknova Help Centre

Everything you need to get the most from Traknova. Step-by-step guides for fleet tracking, dash cameras, notifications, and more.

Get started

Fleet tracking

Live Tracking
Monitor your vehicles in real time on an interactive map.
Adding Vehicles
Add vehicles to your fleet individually or in bulk via CSV.
Managing Geofences
Create virtual boundaries and get notified when vehicles cross them.
Bulk Upload
Import a large fleet quickly using a CSV template.

Dash cameras

Footage Retrieval
Request and download recorded clips from your vehicles.
Offline Retrieval
Retrieve footage when a camera has been offline.
Footage Credits
Understand how credits work and how to top them up.

Alerts & notifications

Notifications Overview
How Traknova alerts work and the channels available.
Setting Up Channels
Enable email, SMS, push, and in-app alert delivery.
Vehicle Alerts
Choose which events trigger an alert for each vehicle.
Geofence Alerts
Get notified when a vehicle enters or exits a defined zone.
Notification History
Review all past alerts for a vehicle.

Team & access

Inviting Team Members
Add colleagues to your Traknova workspace.
Accepting an Invitation
How to join a workspace you have been invited to.
Roles & Permissions
Control who on your team can view and manage what.

Customers

Adding Customers
Create customer records and link them to vehicles.
Editing Customers
Update customer details and manage their vehicle assignments.

Account & support

Two-Factor Authentication
Add 2FA to protect your Traknova account.
Account Locked
What to do if you are locked out of your account.
Support Chat
Get help from the Traknova team directly inside the platform.