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Traknova Help Centre

Everything you need to get the most from Traknova. Step-by-step guides for fleet tracking, dash cameras, notifications, and more.

Fleet tracking

Monitor your vehicles in real time on an interactive map.

Adding Vehicles

Add vehicles to your fleet individually or in bulk via CSV.

Managing Geofences

Create virtual boundaries and get notified when vehicles cross them.

Import a large fleet quickly using a CSV template.

Reports

Reports Overview

Understand the types of reports available and what they cover.

Creating, Editing & Deleting

Build a new report, change its settings, or remove it entirely.

Viewing & Notifications

Open generated reports, export data, and manage email notifications.

Running a Report

Run a report on demand or let it run automatically on a schedule.

Dash cameras

Footage Retrieval

Request and download recorded clips from your vehicles.

Offline Retrieval

Retrieve footage when a camera has been offline.

Footage Credits

Understand how credits work and how to top them up.

Alerts & notifications

Notifications Overview

How Traknova alerts work and the channels available.

Setting Up Channels

Enable email, SMS, push, and in-app alert delivery.

Choose which events trigger an alert for each vehicle.

Geofence Alerts

Get notified when a vehicle enters or exits a defined zone.

Notification History

Review all past alerts for a vehicle.

Team & access

Inviting Team Members

Add colleagues to your Traknova workspace.

Accepting an Invitation

How to join a workspace you have been invited to.

Roles & Permissions

Control who on your team can view and manage what.

Customers

Adding Customers

Create customer records and link them to vehicles.

Editing Customers

Update customer details and manage their vehicle assignments.

Account & support

Two-Factor Authentication

Add 2FA to protect your Traknova account.

What to do if you are locked out of your account.

Get help from the Traknova team directly inside the platform.