Skip to main content

Account Locked

If you enter the wrong 2FA code too many times, your account will be locked as a security measure. You will not be able to log in until the lock is lifted.

Why does this happen?​

Your account locks automatically after repeated failed verification attempts. This is designed to protect your account from unauthorised access.

What to do​

You cannot unlock your own account. You will need to contact the Traknova support team, who can unlock it for you.

To get help:

  • Use the contact details on the Traknova website.
  • Or ask a colleague who still has access to your account to raise a request via the in-app chat.

Once the support team has unlocked your account, you will be able to log in again as normal.

Common problems​

I am locked out and cannot reach support.
If your whole team is locked out, use the contact details on the Traknova website to reach us directly.

I keep getting locked out after being unlocked.
This usually points to a problem with your 2FA method. For example, if you use an authenticator app, your phone's time settings may be incorrect. Once you are back in, review your Two-Factor Authentication settings.

Need help?​

Contact the Traknova support team via the in-app chat or through the Traknova website.