Managing Defects
When an inspector marks any check item as Defect, it doesn't just sit inside that vehicle's record — it appears on the fleet-wide Open Issues list. This is how managers stay across outstanding problems without having to open each vehicle individually.
What triggers a defect entry
Any inspection point submitted with a status of Defect creates an open defect. The defect entry includes the vehicle, the check it came from, the inspection point name, any photo attached, and the date it was recorded.
An item marked Needs attention does not create a defect entry. Needs attention is a flag — it means the inspector has noticed something worth monitoring, but it isn't grounding the vehicle. Use it for worn-but-within-tolerance items, or anything you want a note against without escalating it. A Defect means something needs fixing before the vehicle goes back on the road.
Finding open defects
Go to Vehicle Checks in the main menu, then select Open Issues. The list shows every unresolved defect across all vehicles on your account, sorted by date. You can filter by vehicle or check type if you're looking for something specific.
Resolving a defect
Resolving a defect records that the work has been done and the item has been signed off. It doesn't modify the original check — it closes the defect entry.
To resolve a defect:
- Find it in Open Issues.
- Click the defect to open it.
- Click Resolve.
- Add a note describing what was done and by whom. This becomes part of the audit trail.
- Confirm.
The defect moves from Open Issues to the resolved history for that vehicle. If the same item fails again on a future check, a new defect entry is created.
Needs attention vs Defect
| Status | What it means | Appears in Open Issues |
|---|---|---|
| Needs attention | Flagged for monitoring. Vehicle can operate. | No |
| Defect | Fault that needs resolving before the vehicle returns to service. | Yes |
If you're unsure which to use, default to Defect. It's easier to resolve a defect that turned out to be minor than to track down something that was underreported.